F.A.Q.

Yes, we offer will-call pickups on Monday-Friday 8am-4pm.

Set up services are available for all large furniture pieces. Please inquire for design and styling services.

Items that come into contact with food and beverage should be returned rinsed and free of food matter and in the containers provided.

Delivery and pickup services are generally between 8:00AM and 4:00PM Monday through Saturday (not including holidays). You may call 48 hours before your rental period to get an arrival estimate from our delivery department.

We are located in La Crosse, Wisconsin and we deliver to the Twin Cities, Milwaukee, and anywhere in between. If you’re located outside this preferred delivery route, please reach out for a delivery quote.

Generally, rates are quoted for a three-day, single-use event, to allow for the equipment to be obtained at least the day before the event and returned the next business day after the event. Arrangements for customers utilizing Orange Door’s delivery and pick up services will be made on a case-by-case basis depending on customer needs and staff availability.

We require a 50% non-refundable deposit of the total order cost and signed rental agreement and contract to hold your order.

If you run into problems, give us a call right away. If it is outside of business hours, you will be able to leave a message and someone will return your call if you choose the urgent option. If you report a problem after the event you will be charged for the rental.

Your order is double checked by our staff before it is sent out to you. Please check over your entire order when you receive it. If there is a problem, let us know right away.

Upon return, all items are reviewed and checked. If there is any loss or damage, the card on file will be charged.

4-6 months out is the typical timeline, but the earlier the better so you don’t miss out on that extra special piece!

If your event is canceled for any reason, you will forfeit your deposit unless you choose to retain the credit for a future event.

Stay tuned for our grand opening coming this spring.